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Wissen Infotech

Service Desk Engineer

Bengaluru
Full-Time
Mid-Level: 4 to 6 years
Posted on Sep 11 2024

About the Job

Skills

Technical Troubleshooting
Ticketing Systems
Communication Skills
Customer Service
ITIL Framework
Problem-Solving
Remote Support
Knowledge Base Management

Wissen infotech is hiring for!!! Service Desk Engineer with 3 -5 years of experience in Bangalore.


Join us as a Global Service Desk Junior Engineer and take your career to the next level!


Role:

• Minimum 3-5 years of experience with IT Service Desk (Tech Support Voice Process)-

• Experience working with Global Team.

• Manage and priorities the solution of issues, queries, to maintain SLA on the support tickets.

• Create user documents, including FAQ’s, workbooks, and manuals

• Contribute to improving the overall experience and usage of the platforms

• Revise existing processes of the department and, ideally, propose improvement

Interested candidates can share your resume to

sharath.mettupalli@wisseninfotech.com


About the company

Wissen Infotech

Wissen was established in the year 2000. We have global offices in the US, UK, Europe, Mexico, Middle East, and India, with best-in-class infrastructure and development facilities spread across globe. We are a fast-growing end-to-end software solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $350 million worth of projects. ...Show More

Industry

IT Services and IT Consul...

Company Size

5001-10000 Employees

Headquarter

Waukesha, WI

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