Position: Service Desk Engineer

Excellent communication skill is mandatory

Shift: Rotational (including Night Shifts) No cab facility

Notice Period Should not be more than 10 days

Experience: 3- 5 Years

Salary: 5% to 15% hike on CTC (Depending upon interview)

Contact : 9290761678

Share your resume: srilakshmi.shanthi@wisseninfotech.com

Required skills 

• Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications

• International Voice process/BPO and global service desk experience mandatory

• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) 

• Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.

• Willingness and ability to work in shifts (24 x 7)

• Excellent verbal and written communication.

• Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support 

• Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes

• IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team 

• Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.

• Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support

• Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 & Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)