Service desk
Service desk106
Applications
106
Applications
Bangalore
Bangalore Urban
Full-Time
Mid-Level: 4 to 6 years
Posted on Sep 12 2024
About the Job
Skills
Technical Troubleshooting
Communication Skills
Remote Support
Customer Service
ITIL Framework
Ticketing Systems
Problem-Solving
Knowledge Base Management
Walk-in Drive for Service Desk Engineers on 14th September (Saturday) 2024
Location: Wissen Infotech, 176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066
Mode of Interview: F2F (2 rounds)
Timing: 10 AM to 4 PM
Email ID - neha.bhuneshwar@wisseninfotech.com
Contact person - Neha (9008449676)
Required skills
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- International Voice process/BPO and global service desk experience mandatory
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Possess excellent judgment skills to accurately evaluate situations and promptly provide effective solutions.
- Willingness and ability to work in shifts (24 x 7)
- Excellent verbal and written communication.
- Previous experience in a similar role such as IT Helpdesk, User Satisfaction, User Support
- Experience working in an ITIL environment, including Major incident/ change/ problem management and continuous improvement of work processes
- IT Infra - Act as a point of escalation for complex network issues that cannot be resolved by the L1 support team
- Familiarity with IT security measures and best practices AV / Firewall, Cyberark - Assist user such as software updates, patch management etc.
- Provide training and support to L1 support staff to enhance their technical skills in IT infrastructure Oracle support
- Maintain up-to-date knowledge of Oracle suite applications and industry best practices. O365 & Collaboration technical support for desktop environments, including hardware, operating desirable. - Strong knowledge of desktop operating systems (Windows, macOS) and common desktop applications. - Experience with desktop deployment and management tools (e.g. SCCM)
About the company
Wissen was established in the year 2000. We have global offices in the US, UK, Europe, Mexico, Middle East, and India, with best-in-class infrastructure and development facilities spread across globe. We are a fast-growing end-to-end software solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $350 million worth of projects.
...Show More
Wissen was established in the year 2000. We have global offices in the US, UK, Europe, Mexico, Middle East, and India, with best-in-class infrastructure and development facilities spread across globe. We are a fast-growing end-to-end software solution provider in Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $350 million worth of projects.
We provide technical solutions to complex business problems of our customers. Our people are the core of everything we do and we make sure they feel professionally fulfilled. Today Wissen has over 4000 IT professionals delivering world-class IT Services and Solutions to clients worldwide. Wissen’s services include Technology Consulting, Software Development, Application Services, Systems Integration, Re-engineering, and Independent Testing Services.
Wissen utilizes its multi-location facilities and industry standards to provide best-in-class solutions for clients. Wissen leverages its multi-site facilities in USA and India, offering customers a combination of onsite, offsite, and offshore service models. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack, or implementing a Digital strategy.
Wissen’s technical competencies, proactive management approach, proven methodologies, and committed support make it a valued partner for Technology Consulting and Software Development solutions. ...Show Less
Industry
IT Services and IT Consul...
Company Size
5001-10000 Employees
Headquarter
Waukesha, WI
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