Company Overview

Wings Global Services, headquartered in Mumbai, operates at the forefront of engineering innovation, offering a spectrum of services across diverse sectors such as oil & gas, manufacturing, IT, and modern infrastructure. Distinguished by its commitment to operational excellence and advanced automation, the company drives efficiency and resource optimization. Engaging in collaborative growth, Wings Global Services aligns with visionary industry leaders to redefine possibilities within a dynamic global landscape.

Job Overview

We are seeking a dedicated Telecaller for a remote, full-time position at Wings Global Services. This entry-level opportunity is suitable for freshers with up to one year of work experience. As a key member of our team, you will leverage your communication skills to engage with customers and help drive our strategic objectives.

Qualifications and Skills

• Excellent telecalling skills to effectively communicate with clients and address their needs (Mandatory skill).
• Strong communication skills to articulate ideas clearly and professionally, ensuring customer satisfaction (Mandatory skill).
• Energetic leadership qualities to inspire and motivate within a remote working environment (Mandatory skill).
• Effective time management skills to balance multiple tasks and meet deadlines efficiently.
• Self-motivation to drive personal performance and achieve targets without direct supervision.
• Adaptability to new technologies and changing environments, demonstrating a willingness to learn.
• Basic proficiency in CRM tools and other telecommunication software to manage contacts and interactions.
• Ability to handle client interactions with patience and professionalism, ensuring positive outcomes even in challenging situations.

Roles and Responsibilities

• Engage with potential and existing customers to provide information about our services, addressing their inquiries and concerns.
• Maintain a comprehensive understanding of the company's service offerings to effectively answer customer questions.
• Coordinate with team members to ensure seamless communication and service delivery to meet customer expectations.
• Generate leads through effective communication strategies and follow up on potential opportunities.
• Document client interactions and feedback in CRM systems, ensuring all data is accurate and up to date.
• Participate in training sessions to enhance skills and stay updated with telecommunication strategies and tools.
• Contribute to team meetings with feedback and insights to improve service quality and communication processes.
• Ensure a high level of customer satisfaction by providing exceptional service and addressing issues promptly and professionally.