Job Overview

This is a full-time, entry-level role located in Andheri, aimed at freshers looking to grow in the customer support sector. As a part of the chat and email process team, you will play a crucial role in resolving customer issues and providing exceptional service. The position does not require prior experience, making it ideal for individuals looking to commence their careers in customer support.

Qualifications and Skills

• Strong communication skills to effectively interact with customers and understand their needs in both chat and email formats.
• Basic knowledge of customer support principles to help in achieving high levels of customer satisfaction efficiently.
• Ability to handle and resolve customer complaints in a patient, professional, and efficient manner, ensuring customer retention.
• Proficiency in using chat and email systems, and the ability to adapt to new technologies swiftly.
• A keen eye for detail, ensuring accuracy in written communication and information provided to customers.
• Empathy and active listening skills to help build meaningful connections with customers and identify their requirements.
• Multitasking abilities to handle various chat and email queries simultaneously without compromising on service quality.
• Strong problem-solving skills, with an interest in developing creative solutions for customer concerns and issues.

Roles and Responsibilities

• Engage with customers through chat and email to provide timely and accurate responses to inquiries and resolve issues.
• Maintain up-to-date knowledge of products and services to deliver effective support and recommend enhancements where applicable.
• Collaborate with team members to maintain a cohesive approach to customer support and share best practices for improving customer satisfaction.
• Document and categorize customer interactions to help streamline processes and improve service delivery.
• Participate in regular training sessions and workshops to keep skills and product knowledge updated.
• Identify trends in customer issues and report these to team leads for process or product improvement.
• Maintain a polite and professional demeanor, ensuring a positive customer experience in all interactions.
• Contribute to an environment that fosters teamwork, creativity, and continual learning within the customer support division.