The Call Center Specialist will play a key role in managing payment collections, negotiating payment terms, and providing exceptional customer service over the phone.

Qualifications and Skills

• Minimum 1 year of work experience in a call center or similar role, with a maximum of 3 years preferred.
• Strong communication skills to effectively interact with customers and negotiate payment terms.
• Proven experience in payment collection and calling debtors to remind them of due payments.
• Ability to handle difficult situations calmly and efficiently, ensuring customer satisfaction.
• Excellent negotiation skills to achieve favorable payment terms for both the company and the customers.
• Good understanding of solution selling techniques to offer appropriate solutions to debtors.
• Proficiency in using call center software and CRM tools for managing customer information and payment records.
• Strong organizational and time management skills to handle multiple tasks and deadlines effectively.

Roles and Responsibilities

• Manage inbound and outbound calls relating to payment collections in a timely manner.
• Negotiate payment terms with debtors and offer solutions tailored to their financial situations.
• Provide payment reminders to customers, maintaining a professional and courteous tone.
• Accurately document all interactions and negotiations with customers in the CRM system.
• Follow up with debtors to ensure timely payments and resolve any issues hindering payment.
• Collaborate with the finance department to reconcile payment records and resolve discrepancies.
• Stay updated on company policies, procedures, and promotions that may impact payment terms and collection processes.
• Work towards achieving individual and team targets for successful payment collections and customer satisfaction.