The ideal candidate will have 1 to 3 years of work experience and will play a critical role in enhancing our client services and operational efficiency.

Qualifications and Skills

• Customer Service: Ability to provide excellent support and resolve client queries effectively.
• Communication Skills: Proficient in verbal and written communication to interact with clients and colleagues effectively.
• Problem Solving: Strong analytical skills to identify issues and implement actionable solutions.
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Attention to Detail: Meticulous in reviewing work to ensure accuracy and quality.
• Multitasking: Competence in handling multiple tasks simultaneously without compromising quality.
• Adaptability: Flexibility to adapt to changing job requirements and client needs.
• Teamwork: Collaborative mindset to work effectively within a team setting.

Roles and Responsibilities

• Provide support and assistance to clients in their business process outsourcing needs.
• Handle incoming client inquiries and ensure timely resolution of issues.
• Coordinate with various departments to ensure seamless service delivery.
• Maintain accurate records of client interactions and transactions.
• Identify opportunities to improve process efficiency and client satisfaction.
• Assist in the preparation of reports and documentation as required.
• Participate in training sessions to stay updated on industry trends and company policies.
• Adhere to company policies and procedures while maintaining a high level of professionalism.