Job Overview

Wings Global Services is seeking a Junior Banking Non-Voice professional to join our team in Andheri, Malad, Goregaon, Jogeshwari, Bandra, Vile Parle, or Borivali. This full-time position is designed for individuals with up to 3 years of work experience. Ideal candidates will possess strong customer relationship management skills and a solid understanding of regulatory compliance, risk management, and financial analysis.

Qualifications and Skills

• Proficiency in customer relationship management is a mandatory skill, enabling effective interactions and communication with clients.
• A comprehensive understanding of regulatory compliance to ensure adherence to legal and industry standards.
• Ability to manage risk effectively by identifying and mitigating potential financial threats.
• Strong financial analysis skills to interpret complex financial data and provide actionable insights.
• Experience in using data analytics tools to drive decision-making and improve efficiency.
• Knowledge of anti-money laundering (AML) practices to detect and prevent financial crimes.
• Familiarity with digital banking platforms to support modern banking trends and enhance customer experience.
• Awareness of cybersecurity principles to protect sensitive information and maintain data integrity.

Roles and Responsibilities

• Conduct regular reviews and compliance checks to ensure adherence to banking regulations and standards.
• Analyze financial data and reports to identify trends and opportunities for improvement.
• Assist in managing and mitigating risks by implementing effective risk strategies and plans.
• Maintain accurate and up-to-date records of customer interactions and transactions using CRM systems.
• Collaborate with team members to develop and implement banking solutions that meet customer needs.
• Engage in financial crime prevention activities, including monitoring transactions and reporting suspicious activity.
• Keep abreast of industry developments and advancements in digital banking technologies.
• Provide support and guidance to customers, ensuring a high level of service satisfaction.