Company Overview

Willow Interiors is a pioneer in the industry, operating directly from a state-of-the-art manufacturing space in Bangalore, Karnataka. We offer a wide range of contemporary designs, plywood, laminate finishes, hardware, and more, all at the most competitive prices in the market. With transparency and customer satisfaction at the forefront of our business, we ensure superior finish and quality through the use of latest automated high-end machinery.

Job Overview

We are seeking a Receptionist to join our team at Willow Interiors, a tech-aided manufacturing company dedicated exclusively to premium luxury interiors for retail residential and commercial spaces. As a Receptionist, you will play a key role in providing exceptional customer service and administrative support to our clients.

Qualifications and Skills

• Previous experience as a receptionist or in a similar administrative role preferred
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Experience with data entry and basic administrative tasks
• Knowledge of inbound marketing techniques and lead generation
• Proactive and positive attitude
• Ability to handle pressure and prioritize tasks effectively

Roles and Responsibilities

• Greet and welcome visitors, ensuring a positive and professional first impression of our company
• Answer, screen, and forward incoming phone calls, taking accurate messages when necessary
• Provide information to callers and visitors about our products, services, and company information
• Schedule and manage appointments, site visits, and factory visits, utilizing our online booking system
• Assist in preparing and maintaining documents, records, and reports
• Perform general administrative tasks such as data entry, photocopying, and filing
• Process incoming and outgoing mail, including courier services
• Coordinate with internal teams to ensure smooth and efficient operations
• Maintain cleanliness and organization of the reception area and conference rooms
• Handle customer inquiries and complaints in a professional and timely manner
• Collaborate with marketing team to support inbound marketing efforts, including cold calling and lead generation activities
• Assist with organizing company events and meetings
• Ensure compliance with company policies and procedures