COMPANY NAME – WHITE KNIGHTS REALTY

DESIGNATION – PRE-SALES MANAGER

RESPONSIBILITIES – 

Improving lead management processes, device policies for enabling maximum lead conversion

- Understanding the various projects to be able to provide clear explanations to the clients and team members

- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced   centerS

- Liaising with the outsourced service provider in all forms as desired by the business unit

- Generating higher walk-ins from all types of leads

- Cross-using leads for various projects

- Setting up processes and systems to effectively originate and service the leads

- Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations

- Preparing dashboards, updating all necessary systems, trackers and customer history details for seamless management at all times

- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.

- Carrying ownership for every customer query.

- Recommending potential products or services to management by collecting customer information and analysing customer needs.

WORKING HOURS -8.5HOURS (10:30AM TO 7:00PM)

WEEK OFF – TUESDAY

LOCATION – A-111, RIANA AURUM, SECTOR 136, NOIDA 

(NEAREST METRO SECTOR 137 & SECTOR 142)NEAR TO EXTRAMARKS BUILDING

INTEVIEW DRESSCODE – FORMALS

DOCUMENTS REQUIRED – UPDATED RESUME HARD COPY

REGARDS

ANUBHA BHARDWAJ

ASSOCIATE MANAGER-HUMAN RESOURCE

WHITE KNIGHTS REALTY