IT Helpdesk Executive

Location - Bhayandar west 5 days working

Rotational shifts and week offs 1 year exp needed

Age- 21-26

Salary: 18K Gross (500 Extra)

Responsibilities:

"1. Help resolve technical questions for the customer efficiently and effectively

 2. Manage customer expectations regarding estimated response times for issue resolution.

 3. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate

 4. Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone, chat and email communication channels

5. Identify and suggest possible improvements on procedures

Education: BSc/BA in IT, Computer Science or relevant field

2. Good to have ITIL certification

Technical skills:

1. Good Team Player

2. Should be proactive in learning and taking initiatives

3. Excellent time management

4. The ability to handle pressure and meet deadlines

5. Very Good English Communication Skills and Good E-mail Etiquettes"

Management skills: 

1. Good Team Player

2. Should be proactive in learning and taking initiatives

3. Excellent time management

4. The ability to handle pressure and meet deadlines

5. Very Good English Communication Skills and Good E-mail Etiquettes