Job Description:

We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role involves candidates with experience on 6 months - 2 years in international BPO and include working in a captive process, handling flight booking and ticketing inquiries for our US-based customers.

Key Responsibilities:

• Provide excellent customer service by managing inbound calls from international clients.
• Assist customers with flight booking, ticketing, and travel-related inquiries.
• Handle customer queries efficiently and effectively in a US-shift environment.
• Ensure customer satisfaction by resolving issues and providing accurate information.
• Maintain records of customer interactions and transactions.

Qualifications:

• Previous experience in an international BPO, particularly in a travel process, is preferred.
• Strong communication skills in English.
• Ability to work in a US-shift time zone.
• Knowledge of flight booking and ticketing systems is an advantage.
• Excellent problem-solving skills and attention to detail.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunity to work in a captive process with growth potential.
• Training and development programs.
• A supportive and collaborative work environment.