We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.

Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year  . 

Shifts: US night shift , Fixed shift with Roster off

Incentive : UP to 4 lacs in a month ( Average incentive 30 k to 50k in a month ) apart from salary

Salary : 18k-28k ( No deduction on salary)

Training : 30 days Fully paid training will be provided

• Candidates belongs to Travel Background there is no bar for Salary 
• This is a US Inbound Ticketing Process  Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires .
• Need Candidates with Good communication skills and minimum 2 years of experience in International BPO

Responsibilities:-

1.Manage incoming phone calls

2.Identify and assess customers needs to achieve satisfaction

3.Provide accurate, valid and complete information by using the right methods/tools

4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements:-

1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative

2. Strong phone contact handling skills and active listening

3. Customer orientation and ability to adapt/respond to different types of characters.

4. Excellent communication and interpersonal skills

Perks

1. 2 paid leaves every month
2. Rotational week offs
3. leaves on birthday
4. Double payment if working birthday
5. 15 comp offs
6. Paid training for 30 days

Application

Eligible candidate can send their updated CV on Email- shivanikumari@webviotechnologies.com or contact on- 8687274034