Hiring: Inbound International BPO CCE
Hiring: Inbound International BPO CCE 3
Applications
3
Applications
Kolkata
Full-Time
Junior: 1 to 3 years
₹ 18K - ₹ 23K (Per Month)
Posted on Jun 13 2024
About the Job
Skills
Statistical Analysis
Machine Learning
Python Programming
Data Visualization
Big Data
Predictive Modeling
Data Mining
Quantitative Analysis
Job Description:
We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role involves experience ( 6 months to 2 years) in international BPO, it include working in a captive process, handling flight booking and ticketing inquiries for our US-based customers.
Key Responsibilities:
- Provide excellent customer service by managing inbound calls from international clients.
- Assist customers with flight booking, ticketing, and travel-related inquiries.
- Handle customer queries efficiently and effectively in a US-shift environment.
- Ensure customer satisfaction by resolving issues and providing accurate information.
- Maintain records of customer interactions and transactions.
Qualifications:
- Previous experience in an international BPO, particularly in a travel process, is preferred.
- Strong communication skills in English.
- Ability to work in a US-shift time zone.
- Knowledge of flight booking and ticketing systems is an advantage.
- Excellent problem-solving skills and attention to detail.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunity to work in a captive process with growth potential.
- Training and development programs.
- A supportive and collaborative work environment.
About the company
*Company Overview:*
Webvio Technologies Private Limited is a prominent International BPO headquartered in Kolkata, specializing in the International Travel Sales Process.
*Job Overview:*
Job Title: Customer Care Specialist / Customer Care Executive
Job Type: Full-Time
Job Location: Kolkata
Salary Range: INR 15,000 to INR 28,000
Experience Level: Mid-Level (1-2 years)
*Qualification ...Show More
*Company Overview:*
Webvio Technologies Private Limited is a prominent International BPO headquartered in Kolkata, specializing in the International Travel Sales Process.
*Job Overview:*
Job Title: Customer Care Specialist / Customer Care Executive
Job Type: Full-Time
Job Location: Kolkata
Salary Range: INR 15,000 to INR 28,000
Experience Level: Mid-Level (1-2 years)
*Qualifications and Skills Required:*
. Minimum of 10+2 education level
. 1-2 years of experience in an INTERNATIONAL Sales campaign
. Excellent communication skills
. Proficiency in Sales Processes, Customer Service, Customer Support, and Sales Management
*Roles and Responsibilities:*
. Develop and maintain client relationships
. Understand clients’ business needs
. Handle inbound process for Travel Sales with B2B focus
. Work night shifts (full-time)
. Resolve queries related to travel tickets and convert calls into sales opportunities
Participate in an unlimited incentives program.
Mahek Shaw
8910158669
HR Department
Webvio Technologies ...Show Less
Industry
Others
Company Size
501-1000 Employees
Headquarter
Kolkata
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