Job Overview: We are seeking an experienced Account Manager who excels in managing delivery within major IT consulting companies and handling multiple client accounts. The ideal candidate will have a deep understanding of the IT consulting landscape, exceptional client relationship management skills, and a proven track record of successfully managing complex projects.

Key Responsibilities:

• Account Management: Serve as the primary point of contact for assigned client accounts. Manage client relationships, ensuring satisfaction, retention, and growth.
• Delivery Management: Oversee the delivery of services and solutions, ensuring they meet client expectations and are completed on time and within budget.
• Client Engagement: Build and maintain strong, long-term relationships with key stakeholders. Understand client needs and work proactively to provide solutions.
• Multi-Account Handling: Efficiently manage multiple client accounts simultaneously, prioritizing and delegating tasks as necessary.
• Project Coordination: Coordinate with internal teams, including sales, development, and support, to ensure seamless delivery of services.
• Performance Monitoring: Track account performance metrics, identify areas for improvement, and implement strategies to enhance client satisfaction.
• Strategic Planning: Develop account strategies to meet client goals and drive business growth. Identify opportunities for upselling and cross-selling.

Qualifications:

• Experience: Minimum of [X] years of experience in account management, preferably within the IT consulting industry.
• Education: Bachelor’s degree in Business, Information Technology, or a related field. Advanced degree or relevant certifications are a plus.
• Skills:
• Strong understanding of IT consulting services and solutions.
• Proven ability to manage multiple accounts and deliver complex projects.
• Excellent communication, negotiation, and interpersonal skills.