Location: Western Mumbai

Budget: Upto 8 Lacs p.a.

Experience: Min. 3-4 years exp. in handling HNI Clients

This role will require you to:

 Be customer-obsessed and build trust through your conversations (Calls , Emails & Chat)

 Champion opportunities to consistently improve the Brand experience

 Drive customer retention, reduce churn, and increase customer satisfaction

 Offer product options, alternatives, customizations to achieve sales goals

 Build customer loyalty for all present and future purchases

 Be the voice of the customer and share solutions that will improve our experience

 Test new strategies and drive customer value

 Be a team player and collaborate with support teams to address customer call outs

 Innovate on the customer's behalf to improve our products & services

Qualifications :

 10-15 of overall customer support & sales experience

 Experience in Retail & online jewelry brands, luxury/auto brands & international banking/financial is a added advantage

 Handling HNI experience

 Jewelry education/certification will be preferred

 Minimum graduation in any field

Skills & Competencies:

 An expert in written & spoken English

 Exceptionally strong customer handling and problem resolution skills; focus on quality & customer experience

 Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change

 Prioritizing tasks and time to ensure efficiency

 Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes

 Professional demeanor and collaborative with all internal teams and colleague