ob description

Job description

Key Responsibilities:

• Process orders via the VPLAK Admin portal, managing pickups/deliveries based on location and GST laws. Ensure timely dispatch, monitor shipments, and resolve delays promptly. Handle paperwork and payments to prevent losses. Manage RTOs, adhering to delivery timelines

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• In vendor management, research, verify, and negotiate with vendors while maintaining communication and productivity as per company protocols.
• Coordinate with logistics partners to ensure timely deliveries, manage COD remittance, weight disputes, and billing issues. Use escalation procedures when needed and follow courier guidelines.
• Manage customer communications across calls, emails, and WhatsApp, ensuring timely responses as per SLAs. Maintain high call pickup rates and promptly address missed communications.
• Oversee employee management, including training and monitoring of interns/executives, ensuring team productivity and reporting any errors or losses.
• Communicating with upper management to develop strategic operations goals.
• Developing strategic long-range plans to achieve strategic objectives.
• Creating and managing the organizations fiscal operating and capital budget and expenses.
• Monitoring operational performance of both internal and external service providers.
• Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans.
• Providing a workplace setting that is conducive to productive work.
• Monitoring occupant satisfaction.
• Monitoring construction and renovation projects.
• Monitoring performance metrics.
• Receiving and responding to approvals and notifications.

Requirements

• Vendor Management

- Good Selling abilities

- Convincing Skills

- Negotiation Skills

- Handle & resolve customer queries

- Communication Skills

- Team Handling

- Leadership Skills

• Order Management

(a) Sensitive

(b) Error free output

(c) Responsible to their work and given task

• Courier Management

(a) Relationship Building Skills

(b) Multi Tasking

(c) Quick decision as per requirement

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Experience:

• total work: 1 year (Preferred)

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person