Team Leader- Customer Service (inbound voice Process)

Location- HSR Layout

An experienced, passionate and results driven Customer Service Team Leader is required to lead, train and inspire a team of 15. Key responsibilities will include;

·      Manage, lead, train and develop Customer service staff to extend individual skills and achieve overall objectives

·      Manage the day-to-day operations of the Customer service

·      Monitor the activities to ensure all service levels committed are met and exceeded

·      Manage relationship with internal and external clients of the Customer service

·      Stay up to date on the latest industry trends, technology and best practices

·      Report on KPIs and track customer service metrics

Requirements ;-

·      Experience in a Customer Service lead role

·      Highly effective team management skills

·      Order processing & inventory management skills

·      Demonstrate exceptional interpersonal skills

·      Ability to set targets & streamline processes