Company Overview

V Job Consultancy is a professional recruiter that filters jobs based on clients' needs. Headquartered in Delhi, Nawada Metro. Visit http://www.vjobconsultancy.com

Job Overview

Full-Time Customer Service role in Gurgaon with V Job Consultancy, a BPO company with 11-50 employees

Qualifications and Skills

• Excellent communication skills
• Strong problem-solving abilities
• Empathy and patience in dealing with customers
• Ability to adapt to different customer personalities and situations
• Active listening skills to understand customer needs
• Effective conflict resolution skills
• Prior experience in customer service is a plus
• Passion for delivering top-notch customer service

Roles and Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer inquiries and issues in a timely and professional manner
• Maintain a positive, empathetic, and professional attitude towards customers
• Keep accurate records of customer interactions and transactions
• Identify and assess customers' needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Ensure customer satisfaction and provide feedback to the customer service team