Company Overview

V Job Consultancy is a highly professional recruitment agency that caters to the unique needs of job seekers. With our team of experienced recruiters, we filter jobs based on individual requirements to ensure the best match. Our company has 11-50 employees and is committed to providing excellent service to both clients and candidates. Visit our website at http://www.vjobconsultancy.com for more information.

Job Overview

We are hiring a Customer Care Executive to join our team at V Job Consultancy, a leading Business Process Outsourcing (BPO) company. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position located in Delhi, India.

Qualifications and Skills

• Excellent communication skills
• Fluency in English (both spoken and written)
• Previous experience in customer support or related roles
• Strong problem-solving skills and ability to think on your feet
• Empathy and ability to handle customer concerns with patience
• Ability to work in a fast-paced and dynamic environment
• Proficient in using customer support software and CRM systems
• Attention to detail and good organizational skills
• Ability to work well in a team

Roles and Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Assist customers in troubleshooting and resolving product or service-related issues
• Process customer orders, returns, and exchanges efficiently
• Maintain a high level of professionalism and empathy while dealing with customer concerns
• Ensure customer satisfaction by exceeding their expectations
• Collaborate with other team members and departments to resolve customer issues
• Keep accurate records of customer interactions and transactions
• Stay up-to-date with product information and company policies to provide accurate information to customers
• Identify opportunities to enhance the customer experience and suggest improvements