Company Overview

V Job Consultancy is a highly professional recruiter that filters jobs according to the needs of its clients. With 11-50 employees, the company is committed to providing top-notch recruitment services. For more information, please visit our website: http://www.vjobconsultancy.com

Job Overview

This is a full-time position for a Customer Care Executive at V Job Consultancy, a Business Process Outsourcing (BPO) company based in Delhi, Nawada Metro. The role requires excellent communication skills and the ability to provide outstanding customer service. The ideal candidate should have 1 to 3 years of experience in a similar role. The job location is Noida, Uttar Pradesh, India.

Qualifications and Skills

• Excellent communication skills
• Customer service-oriented
• Ability to handle difficult situations with calmness
• Good problem-solving skills
• Ability to work in an international environment
• Previous experience as a customer care executive is preferred

Roles and Responsibilities

• Handle customer inquiries and provide solutions promptly
• Ensure customer satisfaction by delivering excellent service
• Manage and resolve customer complaints
• Maintain a high level of professionalism and empathy
• Build and maintain good customer relationships
• Process orders, forms, applications, and requests
• Keep records of customer interactions and transactions
• Identify and escalate priority issues