Company Overview

V Job Consultancy is a highly professional recruitment consultancy that specializes in filtering jobs according to our clients' needs. With a team of dedicated recruiters, we strive to match qualified candidates with the right job opportunities. We have 11-50 employees and are part of the Business Process Outsourcing (BPO) industry. Learn more about us at http://www.vjobconsultancy.com.

Job Overview

We are seeking a Customer Care professional to join our team at V Job Consultancy. As a Customer Care representative, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Noida, Uttar Pradesh, India, with a junior level requiring 1 to 3 years of experience. If you have excellent communication skills and a passion for delivering exceptional customer care, we would love to hear from you.

Qualifications and Skills

• 1-3 years of experience in a customer care or customer support role
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to work independently and in a team environment
• Knowledge of international customer care practices
• Proficiency in customer service software and tools
• Familiarity with the BPO industry is a plus
• Flexibility to work in shifts, including weekends and holidays
• Attention to detail and strong organizational skills

Roles and Responsibilities

• Provide prompt and efficient responses to customer inquiries via phone, email, or chat
• Assist customers in troubleshooting and resolving technical issues
• Ensure customer satisfaction by delivering a high level of service
• Maintain accurate and up-to-date customer records
• Collaborate with internal teams to resolve customer issues and escalations
• Identify and escalate priority issues or trends to the appropriate departments
• Stay up-to-date on product knowledge and company policies
• Contribute to improving customer care processes and procedures