Job Overview

We are seeking a Junior Customer Service Representative to join our team in Noida. This is a full-time position ideal for candidates with 1 to 3 years of experience in customer service. The role requires strong communication skills and the ability to manage billing processes. Proficiency in multiple languages is a plus.

Qualifications and Skills

• 1 to 3 years of experience in customer service.
• Excellent communication skills to effectively interact with clients and team members.
• Proficiency in managing billing processes from initiation to completion.
• Fluency in Malayalam, Kannada, Tamil to cater to specific regional clients.
• Fluency in English for all internal and external communications and documentation.
• Must have customer service skills. (Mandatory skill)

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Manage billing processes and resolve any billing-related issues.
• Maintain customer records by updating account information.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers' needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and ensure excellent customer service.