Company Overview

Vingsfire HRIM Pvt Ltd is a renowned web and app designing company that accelerates the growth of our clients with top-notch services. We specialize in web development, app development, and website design, providing innovative solutions that drive customer engagement and boost sales. With a dedicated team of experts and a strategic digital marketing approach, we ensure our clients' web applications rank high in search engines and deliver exceptional user experiences.

Job Overview

We are hiring for the role of Customer Support in Vingsfire HRIM Pvt Ltd, a leading web and app designing company based in Chennai. As a Customer Support, you will assist clients in resolving technical issues, providing product information, and ensuring customer satisfaction. This is a full-time position requiring 1 to 3 years of experience. Join our dynamic team and contribute to the success of our clients' businesses.

Qualifications and Skills

Language: Hindi must

• 1-3 years of experience in customer support or a related role
• Excellent communication and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Ability to multitask and work in a fast-paced environment
• Familiarity with web and mobile applications
• Basic understanding of HTML, CSS, and JavaScript
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen and empathize with customers to understand their concerns and provide appropriate solutions
• Troubleshoot technical issues and guide customers through product features and functionalities
• Ensure customer satisfaction by resolving complaints and ensuring a positive overall experience
• Collaborate with other teams to escalate and resolve complex issues
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for feature enhancements based on customer feedback
• Stay up-to-date with product knowledge and industry trends to provide effective support