Company Overview

Vindhya E-Infomedia Pvt. Ltd. is a BPO started in 2006 with the vision of bringing Business and Philanthropy together. The company aims to provide employment opportunities to people from communities such as People with Disabilities, socially disadvantaged women, and Border cases of Autistic. They also focus on women from BPL families to create an inclusive workforce. Vindhya has been successful in bringing financial independence and dignity to the lives of these individuals. The company offers high-quality and cost-effective Contact Center and Data Solutions to multinational companies in various sectors. They have received recognition and awards for their initiatives in creating employment opportunities.

Job Overview

We are hiring for the role of Customer Support at Vindhya E-Infomedia Pvt. Ltd. This is a full-time position based in Hyderabad, Telangana, India. As a Customer Support representative, you will be responsible for providing assistance and support to customers, resolving their queries, and ensuring their satisfaction. This is a great opportunity for freshers with less than 1 year of experience to start their career in the BPO industry.

Qualifications and Skills

• Fluency in English, Hindi, and Telugu speaking
• Willingness to work in flexible shifts (24x7)
• Educational qualification of 12th pass or equivalent
• Basic computer knowledge
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well in a team
• Attention to detail and accuracy

Roles and Responsibilities

• Answering customer inquiries and providing information about products/services
• Resolving customer complaints and ensuring customer satisfaction
• Handling customer issues via phone, email, and chat
• Identifying and escalating priority issues
• Providing accurate and complete information to customers
• Maintaining customer records and updating the database
• Coordinating with other teams to resolve customer problems
• Following up with customers to ensure their issues have been resolved
• Adhering to company policies and procedures