Note :- Only Apply If you have 8+ Yrs Exp in WFM

Position - Assistant Manager (WFM)

Location - Whitefield , Bangalore

SUPERVISORY RESPONSIBILITIES:

• Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiatives
• Evaluate the performance of direct reports and develops appropriate strategies for improvement. Recognizes staff achievements and motivates them to reach their full potential
• Understand Herbalife’s business model and Associate Services targets to measure team and hold them accountable for results
• Forecast call volume demand and other contact demand volume and manage scheduling of sufficiently skilled staff based on historical and anticipated volume both short-term, medium-term and long-term
• Monitors real time contact volume and support associated service levels and staffing requirements
• 
  

MINIMUM QUALIFICATIONS:   

Skills/Education/Experience:

• 8-12 years of experience in Workforce Management/Optimization.
• 3-4 years of Supervisory experience with ability to influence and drive results.
• Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & Power BI
• Extensive knowledge of workforce management and supporting software (scheduling, performance tracking, reporting, forecasting, capacity planning, real time management)