Company Overview

Vikas Global Solutions Ltd. is an IT services and development company with 11-50 employees. Our company is dedicated to providing innovative solutions to our clients in the IT industry. With our headquarters in Bangalore, we have established ourselves as a leader in the IT services sector.

Job Overview

We are seeking a Customer Support Executive to join our team at Vikas Global Solutions Ltd. This is a full-time position based in Bangalore, Karnataka, India. As a Customer Support Executive, you will be responsible for providing efficient and professional support to our customers.

Qualifications and Skills

• Bachelor's degree in any field
• 1-3 years of experience in customer support or a related role
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and ability to think on your feet
• Ability to handle high-stress situations and remain calm under pressure
• Attention to detail and ability to multitask
• Proficiency in using customer support software and CRM systems
• Knowledge of IT products and services is a plus

Roles and Responsibilities

• Interact with customers via phone, email, and chat to provide prompt and accurate responses to their inquiries
• Assist customers in troubleshooting technical issues they may encounter with our products or services
• Ensure customer satisfaction by addressing customer concerns in a professional and timely manner
• Collaborate with cross-functional teams to resolve customer escalations and ensure a seamless customer experience
• Maintain accurate records of customer interactions and transactions
• Identify opportunities to improve customer support processes and contribute to ongoing process improvements

Languages:- English and Kannada is must

Good communications skill and computer knowledge is required

Send your resumes to :- Jobs@vikasglobal.net