As an SAP C4C Service Analyst, you will be responsible for the implementation, maintenance, and support of the SAP C4C application within the organization. Your primary focus will be on analyzing business requirements, configuring the SAP C4C application, and ensuring the smooth operation of Customer Service processes.

Responsibilities:

• Act as a subject matter expert in SAP C4C application, providing hands-on experience in areas such as business partner, material master, RMA, customer inquiries, interactions and requests
• Analyze and resolve support and enhancement requests.
• Provide level two support on all procurement related applications to address user requests and resolve system issues, which may involve occasionally working non-business hours to support high-severity issues impacting business users
• Develop and maintain meaningful reports and dashboards to offer insights into sales and service performance.
• Develop and design documents, functional specifications, test scripts, and assist in issue resolution and risk mitigation on projects and support activities
• Interface with other functional areas to implemented cross-functional solutions.
• Assisting in integrations of SAP applications with existing and external applications
• Implement designs and configure the system as necessary.
• Ensure that high system performance levels are achieved as part of the quality assurance and performance process.

Requirements:

• A minimum of 3 - 6 years of progressive SAP experience with at least one focused on C4C, including at least one full lifecycle C4C implementations in the areas of Service Cloud
• 2 years of SAP Production Support experience
• Strong written and verbal communication skills and the ability to work closely with all levels of the organization
• Excellent SAP configuration skills
• Experience developing and drive the implementation of SAP best practices and standards
• Bachelor's degree from an accredited college/university

Educational Background

BE / B Tech / MS in Computer Science, Information Technology, or equivalent degree in related

discipline.