Company Overview

Victaman Services Pvt Ltd, headquartered in Bangalore, is a dynamic company with a passionate team of tech-savvy professionals, marketing gurus, and out-of-the-box creative thinkers. We specialize in offering classy designs and the latest technological solutions to our global clients. Our team comprises 51-200 employees dedicated to excellence in the Marketing & Advertising industry.

Job Overview

We are looking for a Fresher to join our Customer Service team in Bangalore Urban. This is a full-time position aimed at those with 0 to 1 year of work experience. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing an exceptional service experience.

Qualifications and Skills

• Excellent communication skills to effectively interact with customers through various channels.
• Strong problem-solving abilities to identify and resolve customer issues promptly and efficiently.
• Empathy towards customers to understand and address their concerns compassionately.
• Patience to handle difficult or upset customers calmly and effectively.
• Adaptability to adjust to different customer needs and changing business environments.
• Conflict resolution skills to manage and de-escalate challenging situations with customers.
• Time management skills to prioritize tasks and handle multiple inquiries efficiently.
• Active listening to fully understand the customer's needs and provide accurate solutions.

Roles and Responsibilities

• Address customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
• Maintain a high level of professionalism and empathy when dealing with customers.
• Update customer records in the company's database after each interaction.
• Collaborate with team members and other departments to ensure the best possible service for customers.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay updated on product knowledge and company policies to offer accurate information.
• Assist in training and mentoring new team members once acquainted with the role.