Company Overview

VictaMan Services Pvt. Ltd. is a rapidly growing offshore Mobile and Web development Company located in Bangalore, India. We offer a wide range of services including Mobile App development, Web development, Business Consulting, HR Services, and Overseas Recruitment.

Job Overview

We are seeking a Customer Care Representative to join our team at VictaMan Services Pvt. Ltd. This role involves providing exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills and a strong desire to assist customers.

Qualifications and Skills

• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Ability to empathize with customers and provide helpful solutions
• Attention to detail and accuracy
• Ability to work well in a team environment
• Proficient in using customer service software and tools
• Ability to handle high-pressure situations
• Familiarity with mobile and web technologies is a plus
• Previous customer service experience is preferred but not required

Roles and Responsibilities

• Provide exceptional customer service and support to clients
• Respond to customer inquiries and resolve issues through phone, email, and chat
• Ensure customer satisfaction by addressing customer concerns and providing appropriate solutions
• Maintain accurate and up-to-date customer records
• Collaborate with cross-functional teams to resolve customer issues
• Identify and escalate priority issues to the appropriate channels
• Handle customer complaints in a professional manner
• Stay updated on product knowledge to effectively address customer inquiries
• Meet or exceed customer service goals and targets