Profile -- Oracle service cloud

Location: Gurgaon, Chennai

Experience: 2 to 5 Years

Work location: Chennai/Gurgaon

Shift timings: 12 PM to 9 PM(WFO)

Budget- open(case to case basis)

Responsibilities:

Responsible for the functional specification, technical design, implementation, and support of Service Cloud Solutions.

·        Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs.

·        Implement, update, edit and/or change existing framework and Oracle Service Cloud Add-ins.

·        Develop new and maintain existing integrations of Oracle Service Cloud with third party applications and systems.

·        Develop Add-ins using OSvC BUI framework

·        Prepare clear and concise reports, dashboards, and data extracts.

·        Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities.

Experience

Qualifications:

            Minimum 2+years of experience in oracle service cloud application.

Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL

Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX); also using Connect PHP API, File Manager, Process Designer.

Extending, customizing, and developing OSC Widgets (Chat, Knowledge, Email etc.)

interested candidates can share CV on Simran.vibrantstaffing@gmail.com