Job Overview

We are seeking a passionate and talented Customer Support Executive (Fresher) to join our team at Vibrant Staffing Solutions Pvt Ltd. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to handle customer complaints with empathy and professionalism
• Good interpersonal skills and the ability to work effectively in a team
• Basic computer knowledge and familiarity with customer service software
• Ability to multi-task, prioritize, and manage time effectively
• High level of patience and a positive attitude
• Willingness to learn and adapt to new technologies and processes

Roles and Responsibilities

• Handle inbound and outbound customer calls professionally
• Provide prompt and accurate responses to customer inquiries
• Resolve customer complaints/issues in a timely manner
• Maintain a high level of customer satisfaction
• Collaborate with internal teams to address customer needs and concerns
• Update customer information in the database
• Follow up with customers to ensure their issues are resolved
• Adhere to company policies and procedures
• Meet targets for customer satisfaction and resolution