Assistant Sales and Support

About Company

Vexil Infotech Private Limited is a leading software development company headquartered in Lucknow, India. The company designs, develops, customizes, and implements innovative software solutions to streamline complex business processes or replace high-maintenance legacy applications. Vexil Infotech helps NBFC and other finance industry leaders remain attentive and responsive to the needs of their clients.

Position: Assistant Sales and Support

Experience: Fresher

Location: Lucknow

Job Type: Full-time

Job Description

The Assistant Sales and Support role involves assisting the sales team in lead generation, client communication, and providing exceptional support to ensure customer satisfaction. You will support pre-sales activities, manage client queries, and assist in the preparation of proposals and presentations. This role is ideal for candidates looking to grow their careers in sales and customer support within the financial services industry.

Key Responsibilities:

• Sales Support: Assist the sales team in generating leads, managing CRM systems, and following up on sales inquiries.
• Client Interaction: Provide support during client meetings, help prepare product demos, and maintain regular communication to ensure customer satisfaction.
• Presales Assistance: Collaborate with the team to prepare RFIs, RFQs, and proposals, and participate in product demos.
• Customer Queries: Respond to client inquiries, troubleshoot issues, and ensure a seamless experience.
• Documentation: Assist in creating sales proposals, reports, and presentations.
• CRM Management: Maintain and update client records in the CRM system, tracking sales interactions and follow-ups.
• Sales Forecasting Assistance: Help gather and analyze market data to support sales forecasting and strategic planning.
• Upsell/Cross-sell: Identify opportunities for upselling or cross-selling financial products to existing clients.

Skills & Qualifications:

• Bachelor's degree in Business, Finance, or a related field.
• Sales support or customer service, preferably in the financial services sector.
• Basic understanding of presales, CRM management, and handling RFI/RFP processes.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of financial products like loans and GIC would be an advantage.
• Familiarity with CRM software and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based incentives.
• 5.5 days work week with a focus on work-life balance.
• Opportunities for career advancement and professional development.
• A supportive and collaborative work culture.
• Attractive incentive and appraisal structure.