job description:- Job Function Operations

Experience 6 months Exp or Fresher

Job Type  Full Time

Position Title : Customer Success Associate

Industry: CRM/Call Centers/BPO/ITES

Location Gurgaon, India

Salary As per Industry standards

Education Graduates

 Working days 6 days

Shiftt 9hrs

PURPOSE OF POSITION

Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers.

PRIMARY DUTIES AND RESPONSIBILITIES

·        Understanding of Inbound Call Handling.

·        Identify and assess customers’ needs to achieve satisfaction

·        Build sustainable relationships and trust with customer accounts through open and interactive communication

·        Provide accurate, valid and complete information by using the right methods/tools

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Keep records of customer interactions, process customer accounts and file documents

·        Follow communication procedures, guidelines and policies

Eligibility-

·        Average English Communication.

·        Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)

·        Candidate should be within 20 Kms from Office Location/Even if relocated.

·        Immediate Joiners only.

·        Graduate/Undergraduate both will work. (Pursuing Not Allowed)