Job Overview

JD

The Sr. Client Success Executive will be responsible for ensuring the success of our clients by managing their accounts and building strong customer relationships. This role requires a mid-level candidate with 4 to 6 years of experience in client management. The position is full-time and located in Chennai, Tamil Nadu, India.

Qualifications and Skills

• Bachelor's degree in business, marketing, or a related field
• Proven experience in client management
• Must have experience in upselling and cross-selling.
• Must have experience in revenue maintaining.
• Strong communication and negotiation skills
• Exceptional problem-solving and decision-making abilities
• Ability to build and maintain strong client relationships.
• Proficiency in CRM software and Microsoft Office
• Ability to work independently and as part of a team.
• Attention to detail and commitment to accuracy.
• Must be proficient in Hindi.
• Males preferred.

Roles and Responsibilities

• Manage and nurture client accounts, ensuring client satisfaction and retention
• Develop a deep understanding of clients' needs, goals, and challenges
• Serve as the main point of contact for clients, addressing any inquiries or concerns
• Proactively identify opportunities for clients to increase their usage of our services
• Collaborate with cross-functional teams to deliver high-quality solutions to clients
• Prepare and deliver presentations and reports on client performance
• Stay updated on industry trends and best practices to provide valuable insights to clients
• Monitor and analyze client data to identify areas for improvement.
• Must be willing to work in Night Shift

Interested candidates can send resume to recruiter1@verifitech.com