Key Responsibilities:

Lead Engagement and Qualification:

• Manage incoming leads through various communication channels, such as phone calls, emails, and online chat.
• Engage with potential clients to understand their background verification needs and challenges.
• Qualify leads based on predefined criteria to determine their fit for our services.

Product Knowledge and Consultation:

• Develop a deep understanding of our background verification services and solutions.
• Provide accurate and relevant information to potential clients, acting as a knowledgeable consultant.
• Tailor solutions to match the specific needs of each lead, highlighting the value our services bring.

Solution Presentation and Demo:

• Conduct engaging presentations and product demonstrations to showcase the benefits and features of our services.
• Address client questions and objections effectively to build confidence in our offerings.
• Collaborate with the sales team and technical experts when necessary to ensure comprehensive solutions are presented.

Sales Process Management:

• Maintain accurate and detailed records of interactions with leads in the CRM system.
• Follow established sales processes to move leads through the sales funnel efficiently.
• Collaborate with the sales team to strategize and optimize sales approaches for various lead types.

Relationship Building:

• Cultivate positive and productive relationships with potential clients.
• Understand the unique needs of each client and foster rapport based on trust and reliability.
• Keep leads engaged and informed throughout the decision-making process.

Pipeline Management and Reporting:

• Manage and prioritize a pipeline of leads to ensure timely follow-up and progression.
• Provide regular updates on lead status, conversion rates, and sales performance to the sales manager.
• Utilize data and metrics to identify trends, opportunities, and areas for improvement.

Qualifications and Skills:

• Proven experience in inbound sales, preferably in a B2B environment or related industry.
• Excellent communication and interpersonal skills.
• Strong consultative selling abilities with a focus on understanding client needs.
• Proficiency in using CRM software and sales tools.
• Ability to work effectively in a team and collaborate with colleagues from various departments.
• Result-oriented mindset with a demonstrated track record of meeting or exceeding sales targets.
• Knowledge of background verification processes or similar industry experience is a plus.
• Bachelor's degree in business, marketing, or a related field is preferred.