Inbound Lead Conversion:

• Respond to incoming leads, inquiries, and customer requests via various channels (phone, email, chat) promptly and professionally.
• Engage with potential clients to understand their needs, educate them about background verification services, and highlight their benefits.
• Qualify leads by assessing their requirements, budget, and timelines to determine their potential as customers.

Consultative Selling:

• Conduct needs analysis and consult with potential clients to identify the best background verification solutions that meet their specific needs.
• Present and explain product features, pricing, and value propositions to prospects in a compelling and persuasive manner.
• Address objections and concerns effectively, providing accurate information and building trust and rapport.

Sales Process Management:

• Manage the entire sales process from initial contact to closing the sale, ensuring a seamless and positive experience for potential clients.
• Utilize CRM software to track and update customer interactions, manage leads, and monitor sales activities and progress.
• Collaborate with internal teams (e.g., customer success, operations) to facilitate a smooth handoff and ensure client expectations are met.

Sales Target Achievement:

• Meet or exceed monthly, quarterly, and annual sales targets and revenue objectives.
• Proactively follow up with leads, nurture relationships, and drive opportunities to closure.
• Continuously improve sales skills and product knowledge to optimize sales performance and results.

Market Intelligence and Feedback:

• Stay informed about industry trends, competitive landscape, and market dynamics related to background verification services.
• Provide feedback to the marketing and product development teams on customer preferences, market needs, and competitive insights.
• Collaborate with the marketing team to optimize lead generation strategies and campaigns.

Requirements:

• Proven experience in inbound sales, telesales, or a similar customer-facing sales role.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence potential clients.
• Strong negotiation and closing skills, with a focus on achieving sales targets.
• Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships.
• Self-motivated and results-oriented with a drive to succeed in a competitive sales environment.
• Familiarity with background verification services, compliance regulations, and related industry knowledge is a plus.
• Proficiency in using CRM software, sales automation tools, and other relevant sales technologies.
• Ability to multitask, prioritize, and manage time effectively to meet sales goals.
• Adaptability and willingness to learn in a fast-paced, evolving industry.