Company Overview

Verifitech Services - India is a leading company in the background verification services industry. With a team of 11-50 employees, our mission is to assist organizations in hiring the right talent and maintaining a safe and trustworthy work environment. We pride ourselves on our commitment to excellence and our ability to deliver accurate and reliable verification services. Visit our website at http://verifitech.com to learn more about us.

Job Overview

We are seeking a motivated and customer-focused individual to join our Client Success Team as an Executive. As a Client Success Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success. This is a full-time position based in Chennai, Tamil Nadu, India, with an emphasis on providing exceptional service and achieving client objectives. The ideal candidate will have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1 to 3 years of experience in a similar client success or account management role
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Proven track record of meeting or exceeding targets and objectives
• Ability to work independently and as part of a team
• Attention to detail and the ability to prioritize tasks
• Proficiency in MS Office and CRM software
• Knowledge of the background verification services industry is a plus
• Bachelor's degree in business, marketing, or a related field

Roles and Responsibilities

• Build and maintain strong relationships with assigned clients to enhance customer satisfaction and retention
• Serve as the main point of contact for clients, addressing and resolving any issues or concerns raised by clients
• Understand clients' needs and objectives, and provide tailored solutions to meet their requirements
• Collaborate with cross-functional teams to ensure smooth implementation and delivery of services to clients
• Proactively identify opportunities to upsell or cross-sell additional products or services to clients
• Monitor client accounts, track usage patterns, and provide regular reports and updates
• Gather client feedback and communicate internally to drive process improvements
• Stay updated on industry trends and best practices to ensure the delivery of innovative solutions
• Conduct client presentations, training sessions, and webinars as required

Preferably: Female Candidate