Job Overview

Fresher: Less than 1 year of experience, Full-Time role in Bengaluru, Karnataka, India. Salary range commensurate with experience. Vel Seyon Fintech and Investment Private Limited, headquartered in India with 51-200 employees.

Qualifications and Skills

• Experience in inbound customer service is a plus
• Strong technical support skills
• Active learning ability to understand and troubleshoot customer queries
• Excellent communication and interpersonal skills
• Familiarity with ensuring customer satisfaction and enhancing customer experience

Roles and Responsibilities

• Handle inbound customer inquiries via phone.
• Provide technical support to customers regarding company products/services
• Ensure high levels of customer satisfaction and resolve any issues promptly
• Maintain accurate records of customer interactions and transactions
• Contribute to enhancing overall customer experience and retention