Job Overview:

ERP Implementation manager is responsible for the end to end implementation of the ERP- SAGE X3 in GGPL and deliver the desired outcomes in an effective and profession manner, ensuring that the Institution’s infrastructure and services are aligned with, and support, its strategic objectives. The manager will initiate the project and do the project planning, execution, control; training and close the project, once all the identified and agreed scope of work is implemented and tested for quality.

Key Roles & Responsibilities:

·     Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to cognise their needs and expectations,

·         End to end program management – project initiation, planning, execution, control, training and closure.

·     Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed.

·         Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality;    ensuring that stakeholders’ questions and problems are resolved properly and quickly;

·         Interfacing with the ERP implementation partner who will work remotely.

·         Driving periodic reviews and mitigating risks with due diligence and a data driven approach.

·         Knowledge or exposure to cloud infrastructure and migration, and integration with various software solutions.

·         Extend support for day to day queries from various end users and act as single point of contact between the end user and ERP implementation partner.

·         Extract meaningful reports from ERP as and when required by the management.

·         Maintain high levels of integrity and confidentiality.

• ·         Train new joinees on the specific module in ERP and CRM (If required)