Company Overview

Veegasri is a service solutions start-up that specializes in recruitment for corporate, industrial, and SME clients. Backed by a management team with a decade of experience and directed by an investor with over 15 years of industry expertise, Veegasri is committed to passion, timely delivery, ownership, and innovation as core values. With headquarters in Chennai and a dedicated team of 2-10 employees, we stand for quality and ethical business practices.

Job Overview

Veegasri is seeking a Customer Care Executive to join our team. This is a full-time, entry-level position located in Bangalore, catering to both urban and rural regions. Suitable for freshers, the ideal candidate will have 0 to 1 year of experience. The role demands a proactive approach to managing client queries and delivering excellent customer service, thereby ensuring high levels of client satisfaction.

Qualifications and Skills

• Excellent communication skills to effectively interact with clients and address their inquiries clearly and professionally.
• Empathy to understand and relate to clients' concerns and provide suitable resolutions that cater to their emotions.
• Strong problem-solving abilities to quickly assess client issues and propose effective solutions with confidence.
• Patience to calmly handle challenging or repetitive customer queries without losing composure.
• Active listening skills to fully comprehend client issues for a better response and resolution strategy.
• Proficiency in conflict resolution to address and resolve disputes between clients effectively and amiably.
• Time management skills to handle multiple inquiries efficiently and meet service level agreements.
• Adaptability to adjust to different customer needs and changing service delivery scenarios seamlessly.

Roles and Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Identify and assess customer needs to achieve satisfaction and maintain long-term relationships.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve customer complaints efficiently and follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies to uphold company standards.
• Collaborate with team members and other departments to improve customer service processes.
• Identify opportunities for process improvements and suggest enhancements to management.