Company Overview

VCATCH is a leading force in the BPO industry, operating with Six-Sigma standards and a management team boasting decades of experience. While our core expertise lies in BPO services, we have diversified into industries such as Ed-tech, E-commerce, FMCG, Real Estate, and more. Based in Bangalore, VCATCH offers cutting-edge call center services designed to enhance your ROI effectively. Our team of 51-200 employees is committed to providing cost-effective solutions tailored to your business needs. Learn more at vcatch.in.

Job Overview

We are seeking a motivated Junior-level professional to join our team in the role of Training and Quality. This full-time, contract-to-hire position is available in Mumbai, Pune, Hyderabad, and Bangalore Urban locations. With at least 1 year and up to 3 years of relevant experience, the ideal candidate will play a pivotal role in enhancing the skills and effectiveness of our team while maintaining quality service in line with industry standards.

Qualifications and Skills

• Must possess strong call auditing skills for effective performance monitoring (Mandatory skill).
• Experience in planning and conducting training sessions to enhance team capabilities (Mandatory skill).
• Proven expertise in unsecured loans to drive comprehensive understanding and advisement (Mandatory skill).
• Capability in analyzing feedback to adjust practices and improve service quality.
• Experience in collections and debt recovery, ensuring efficient and effective debt management.
• Knowledge in developing training materials that are both effective and engaging.
• Ability to identify training needs and create strategic development programs.
• Excellent communication and presentation skills to convey information clearly and effectively.

Roles and Responsibilities

• Conduct regular call audits to ensure adherence to quality standards and compliance.
• Must be willing to travel along with the field executives for effective experiential training.
• Develop and implement training modules tailored to team needs and industry developments.
• Facilitate interactive training sessions to improve performance and service delivery.
• Analyze and report on feedback to management for continuous improvement opportunities.
• Collaborate with various teams to ensure cohesive learning and growth strategies.
• Evaluate individual and team performance through effective audits and reporting.
• Maintain up-to-date knowledge of industry developments to inform training content.
• Contribute to strategic planning and development of training programs aligned with company goals.