Company Overview

VCATCH, headquartered in Bangalore, is a premier BPO company that operates on Six-Sigma standards, guided by a management team with years of experience in the industry. We excel in enhancing services for a variety of sectors such as Ed-tech, E-commerce, FMCG, and more. Our cutting-edge technology and infrastructure in Bangalore enable us to deliver cost-effective call center services, ensuring a significant growth in ROI for our clients.

Job Overview

We are seeking a Junior Tele-sales Representative to join our dynamic team in Bengaluru. The successful candidate will have between 6 months to 2 years of experience in tele-sales in any BPO. This is a full-time position where you will engage with clients and drive sales through our state-of-the-art contact center.

Qualifications and Skills

• Hindi is mandatory with any other regional language with good English.
• Active Listening (Mandatory skill) is critical for understanding customer needs and building trustful relationships.
• Outbound Sales Tactics (Mandatory skill) are essential for proactively reaching out and converting potential leads into sales.
• Negotiation Skills (Mandatory skill) are indispensable for resolving objections and striking beneficial deals with clients.
• Proficiency in Customer Relationship Management (CRM) Software to maintain detailed records of client interactions and follow-ups.
• Experience with Cold Calling Techniques to efficiently introduce products or services and spark customer interest.
• Strong understanding of selling methods to identify and create opportunities and sell.
• Excellent communication and interpersonal skills to effectively collaborate with clients and team members.

Roles and Responsibilities

• Conduct outbound calls to potential and existing customers.
• NBFC loan sales with targets.
• Engage with prospects through effective communication and provide accurate information to address their queries.
• Manage and update customer databases in CRM systems.
• Identify new business opportunities and market segments through vigorous market research and lead generation strategies.
• Adhere to company policies, procedures, and compliance standards to maintain consistent service quality.