Company Overview

VCATCH is a dynamic organization grounded in Six-Sigma standards, supported by a seasoned management team with decades of experience in the BPO industry. With a robust infrastructure and state-of-the-art technology, we offer cost-effective call center services in Bangalore. Our specialization extends across various industries including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. As a leading contact center, we drive your ROI growth effectively. VCATCH boasts a team of 51-200 employees and is headquartered in Bangalore.

Job Overview

We are seeking a motivated Junior Tele Collection Executive to join our team in Bangalore Urban. This is a full-time position in which you will play a critical role in our BPO operations. The ideal candidate will have proficiency in debt collection along with fluency in English and Hindi.

Qualifications and Skills

• Proficiency in debt collection processes (Mandatory skill).
• Fluency in English for effective communication (Mandatory skill).
• Fluency in Hindi to communicate with a diverse client base (Mandatory skill).
• Experience working in contact centers, understanding the dynamics and challenges involved.
• Knowledge in debt recovery practices, ensuring compliance with legal and regulatory requirements.
• Basic computer literacy, including familiarity with collection software and general office applications.
• Excellent negotiation skills to resolve outstanding debts in a positive manner.
• Strong organizational skills to manage multiple accounts and meet set targets.

Roles and Responsibilities

• Initiate outbound calls to customers with outstanding payments and make arrangements for payments.
• Negotiate payment plans with customers in a courteous and professional manner.
• Record all communications and payment arrangements in the company’s CRM system.
• Follow-up with customers on scheduled payment dates to ensure commitment to payment plans is maintained.
• Address customer queries and provide information regarding their due payments and account statuses.
• Cooperate with team members and supervisors to achieve monthly collection targets.
• Maintain a high level of customer service while handling sensitive financial information.
• Ensure compliance with company policies and legal requirements throughout all collection activities.