Company Overview

VCATCH, a leader in the BPO industry, offers state-of-the-art technology and infrastructure to deliver cost-effective call center services from its Bangalore headquarters. Backed by a management team with decades of experience, the company adheres to Six-Sigma standards while expanding expertise across sectors like Ed-tech, E-commerce, and FMCG. With 51-200 employees, VCATCH is dedicated to enhancing ROI through premium contact center support. Learn more at vcatch.in.

Job Overview

We are seeking a motivated Tele Caller to join our team in Bangalore. This full-time position is ideal for freshers with 0 to 1 year of experience. The role focuses on connecting with customers and offering top-notch communication services. The ideal candidate will excel in handling calls efficiently, maintaining customer satisfaction, and contributing to the team's success.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) are crucial for effectively conveying information and building rapport with customers over the phone.
• Active listening (Mandatory skill) is essential for understanding customer needs and providing appropriate solutions or directing them for further assistance.
• Time management (Mandatory skill) is necessary for handling multiple tasks efficiently, such as making calls and following up with potential customers.
• Persuasion involves convincing customers to consider your suggestions or purchase products and services you offer.
• Customer service skills are vital for maintaining a positive customer experience and ensuring satisfaction with products and services.
• Problem-solving abilities help in addressing customer complaints and effectively resolving issues for a satisfactory outcome.
• Attention to detail ensures accuracy when inputting data and maintaining records of customer discussions and transactions.
• Ability to handle rejection is important in maintaining motivation and resilience while facing customer refusal and objections.

Roles and Responsibilities

• Make outbound calls to potential customers to introduce and promote VCATCH's services.
• Engage with customers in a friendly and professional manner to understand their needs.
• Provide information about products and services accurately and persuasively.
• Listen effectively to identify customer requirements and ensure a high level of satisfaction.
• Maintain an updated customer database and log all interactions diligently.
• Meet daily and weekly targets for call volume and conversions as established by the management.
• Follow up on leads and opportunities that have shown interest in VCATCH's offers.
• Collaborate with team members and supervisors to develop and improve sales strategies.