Company Overview

VCATCH works on Six-Sigma standards, backed by its core management team with decades of experience in the BPO industry. We have extended our services to various other sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore, helping our clients achieve significant ROI growth. VCATCH employs 51-200 employees and is headquartered in Bangalore.

Job Overview

We are seeking a Junior Team Leader to join our dynamic team at VCATCH. This is a full-time position based in Bangalore. The ideal candidate will have between 1 to 3 years of relevant work experience. As a Team Leader, you will be responsible for guiding, mentoring, and managing a team to achieve operational excellence.

Qualifications and Skills

• Exceptional communication skills (Mandatory skill)
• Proven decision-making abilities (Mandatory skill)
• Strong problem-solving capabilities (Mandatory skill)
• Experience in conflict resolution in a team setting
• Ability to delegate tasks effectively
• Solid motivational skills to inspire team members
• Empathetic approach to team management
• Proficiency in strategic planning and execution

Roles and Responsibilities

• Lead and supervise a team to ensure targets and deadlines are met
• Provide regular coaching, feedback, and training sessions to team members
• Communicate effectively with management and other departments
• Implement operational strategies to improve team performance and productivity
• Ensure adherence to company policies and procedures
• Handle and resolve customer complaints and issues in a timely manner
• Regularly review team performance and implement plans for improvement
• Motivate team members and foster a positive team culture