Company Overview

VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. We provide cost-effective call center services in Bangalore and have enhanced our services across various other industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With a team of 51-200 employees and state-of-the-art technology and infrastructure, we help you experience fruitful growth in your ROI factor. Learn more at vcatch.in.

Job Overview

We are seeking a dedicated and detail-oriented Quality Analyst to join our team in Bangalore. The ideal candidate will have 1 to 3 years of work experience in quality assurance within a call center or related environment. This is a full-time junior-level position, located in Bangalore Urban, Bangalore Rural, and Bangalore.

Qualifications and Skills

• Quality Assurance: Proficiency in quality assurance practices and methodologies (Mandatory skill).
• Communication Skills: Excellent verbal and written communication skills (Mandatory skill).
• Process Improvement: Experience in analyzing and improving processes (Mandatory skill).
• Testing: Skilled in testing methodologies and quality assessment techniques.
• Problem Solving: Strong problem-solving abilities to quickly identify and resolve issues.
• Attention to Detail: High attention to detail to ensure accuracy and consistency in evaluations.
• Analytical Thinking: Ability to analyze data and trends to provide actionable insights.
• Experience in using various quality assurance tools and software.

Roles and Responsibilities

• Conduct