Company Overview

EPOCH PRIDE works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. We have enhanced our services towards various other industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and many more. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore, helping enhance your ROI. EPOCH PRIDE employs 51-200 employees and is headquartered in Bangalore. Visit us at epochpride.com

Job Overview

We are seeking a Junior Financial Advisor to join our team in Bengaluru on a full-time basis. The ideal candidate will specialize in debt recovery and tele-calling, with the ability to effectively communicate and negotiate with clients. This role involves working in a dynamic call center environment.

Qualifications and Skills

• Proven experience in debt recovery, with a strong understanding of financial advisory services.
• Effective tele-calling skills to manage high volumes of outbound calls daily.
• Excellent communication skills to articulate complex information clearly and efficiently.
• Strong negotiation skills to help secure debt settlement agreements.
• Experience in a call center environment, preferably within the BPO sector.
• Proficiency in Hindi, with additional fluency in Malayalam or Tamil being advantageous.
• Ability to manage stress and remain calm under pressure while multitasking.
• Detail-oriented with a commitment to accuracy in financial calculations and reports.

Roles and Responsibilities

• Handle outbound and inbound calls to clients regarding debt recovery.
• Evaluate client financial situations to determine reasonable recovery plans.
• Negotiate effectively with clients to settle outstanding debts in a satisfactory manner for both parties.
• Maintain accurate records of client interactions and transactions.
• Provide clients with relevant financial advice and support based on their individual circumstances.
• Collaborate with colleagues to improve call center processes and client satisfaction rates.
• Use CRM software to log client information and track progress effectively.
• Stay updated on financial regulations and best practices to ensure compliance.