Company Overview

VCATCH, a leader in the BPO industry, operates on Six-Sigma standards with a management team boasting decades of experience. Our expertise extends to diverse sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. Based in Bangalore with 51-200 employees, we offer top-notch, cost-effective call center services, ensuring optimal growth in ROI through our cutting-edge technology and infrastructure. More information is available at vcatch.in.

Job Overview

We are seeking a Field Collections Visit Auditor for a full-time, contract-to-hire position at a junior level. This role requires on-location work in Cochin, Chandigarh, Bengaluru, Kolkata, Mumbai, and Chennai. Candidates should have 1 to 3 years of relevant work experience in audit calls, debt collections, and training.

Qualifications and Skills

• Strong communication skills are essential for effectively liaising with team members and clients as well as documenting audit findings.
• Proficient in data analysis to evaluate the efficiency and effectiveness of collection methods and identify areas for improvement.
• Ability to generate comprehensive quality reports that accurately reflect the current state of collection practices and suggest enhancements.
• Proven experience in auditing calls to ensure compliance and effectiveness in the collections process (Mandatory skill).
• Experience in training initiatives to enhance team performance and ensure best practices are followed in collections (Mandatory skill).
• Strong background in debt collections, with a focus on optimizing recovery rates efficiently (Mandatory skill).
• Detail-oriented mindset with the ability to identify inconsistencies in procedures and offer actionable solutions.
• Proficiency in establishing and maintaining quality standards to streamline and improve collection efforts across teams.

Roles and Responsibilities

• Conduct thorough audits of field collections visits to ensure accurate and compliant processes.
• Review and assess call recordings to verify adherence to established guidelines and enhance collection strategies.
• Collaborate with the training department to develop and implement programs that improve collection efficacy.
• Analyze collection data to pinpoint trends and required process improvements for better recovery rates.
• Provide detailed reports of audit findings and offer recommendations for procedural enhancements.
• Collaborate with team members to establish best practices and uphold quality in all collection activities.
• Ensure timely communication with stakeholders regarding audit outcomes and areas requiring attention.
• Maintain up-to-date knowledge of industry standards and regulatory requirements related to debt collections.