Company Overview

VCATCH is a leading BPO company based in Bangalore. Our core management team has decades of experience in the BPO industry and we adhere to Six-Sigma standards. We provide cost-effective call center services to various industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With state-of-the-art technology and infrastructure, VCATCH helps businesses achieve growth and maximize their ROI.

Job Overview

VCATCH, a leading BPO company in Bangalore, is seeking a skilled Debt Recovery Agent. As a Debt Recovery Agent, you will be responsible for recovering outstanding debts from customers in a professional and efficient manner. This is a full-time position with a competitive salary range. Join our dynamic team and contribute to our success in the debt recovery domain.

Qualifications and Skills

• Previous experience as a Debt Recovery Agent or in collections is preferred
• Strong negotiation and persuasion skills
• Excellent verbal and written communication abilities
• Ability to handle difficult and sensitive customer interactions
• Knowledge of debt collection laws and regulations
• Proficient in using debt recovery software and CRM systems
• Attention to detail and ability to maintain accurate records
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and decision-making skills
• Good organizational and time management skills

Roles and Responsibilities

• Contact and communicate with customers to negotiate debt repayment terms
• Utilize various tools and strategies to locate and contact debtors
• Ensure compliance with debt collection laws and regulations
• Negotiate payment plans and settlements with customers
• Maintain accurate and up-to-date records of communication and payment arrangements
• Provide excellent customer service and support throughout the debt recovery process
• Collaborate with internal teams to resolve customer queries and issues
• Meet monthly targets for debt recovery and collection
• Prepare reports on outstanding debts and recovery progress